Terms of Service

About these terms

These terms are an agreement between you, the client, and Flow Resources (IP0591361-P), trading as FlowCreates ("FlowCreates", "we", "us"). They apply to every project and service we provide, including website builds, revamps, migrations, landing pages, SEO and the Pages Package.

Each project has a written proposal that sets out its scope, deliverables, fees, payment schedule and timeline. The proposal and these terms together form the agreement. If they conflict, the proposal applies.

Use of this website itself is covered by our Terms of Use.

Starting a project

A project starts when you accept the proposal in writing (a signature or a confirming email) and we receive the first payment the proposal asks for. We book our team's time from that point.

Proposals are valid for 30 days unless they say otherwise.

Fees and payment

• Fees and the payment schedule are set out in your proposal.
• Invoices are due within 14 days unless the proposal says otherwise.
• Payments that secure a project slot are non-refundable once work has started.
• If an invoice is overdue, we may pause work until it is paid. The timeline moves by the length of the pause.
• Third-party costs, such as Webflow hosting plans, domains, font licences and paid integrations, are billed to you directly or passed on at cost.

Your part

Good websites depend on quick, clear input from the client. You agree to:

• Name one person who gives feedback and approves work on your behalf.
• Provide content, brand assets, logins and feedback by the dates agreed in the project plan.
• Make sure you have the right to use everything you give us, including text, images, logos and data.
• Make sure your website's content complies with the laws and professional rules that apply to your firm.

If input arrives late, the timeline moves with it. We will tell you the new dates as soon as we know them.

Revisions and changes

Your proposal explains how revisions work for your project. We keep refining the work until it matches the agreed scope.

New pages, features or directions that sit outside the agreed scope are change requests. We will quote each one in writing, and start only after you approve it.

Launch and support

We launch the website once you approve it. If you find a defect in our work within 30 days of launch, we fix it at no cost. A defect is something that doesn't work as agreed. It does not include new requests, content changes, or problems caused by edits made by others or by third-party services.

Ongoing updates after that are available through the Pages Package or a separate agreement.

Ownership

• Once you've paid all fees for a project, you own the website design, the copy we wrote for you and the files we made for your project.
• You keep ownership of everything you gave us.
• We keep ownership of our own tools, code snippets, templates and methods that existed before your project or aren't specific to it. You receive a permanent licence to use any of these that are part of your website.
• Your website, domain and Webflow site sit in accounts you control. If we set anything up for you, we transfer it to you at handover.
• Fonts, stock images and plugins stay under their owners' licences. We tell you in writing if any of them needs a paid licence.

Showing our work

We may show your website in our portfolio, case studies and social media once it is public. We won't publish confidential information or results without your approval. If you'd rather we didn't show the work at all, tell us before the project starts and we'll put it in writing.

Confidentiality

Both sides keep the other's non-public business information confidential and use it only for the project. This lasts for 3 years after the project ends. It doesn't apply to information that is already public, that the receiving side already had, or that the law requires it to disclose. We are happy to sign your NDA if your firm uses one.

Personal data

Both sides follow the Personal Data Protection Act 2010. Where we handle personal data on your behalf, such as form submissions from your website, we use it only to deliver the project and keep it secure. Our Privacy Policy explains how we handle personal data as a business.

Liability

We do our work with reasonable skill and care. We don't promise specific rankings, traffic or sales, because those depend on factors outside our control, including search engines and your market.

Our total liability for any project is limited to the fees you paid for that project. Neither side is liable for indirect losses, such as lost profits or lost opportunities. Nothing in these terms limits liability that the law does not allow to be limited.

Ending a project

Either side can end a project by giving 14 days' written notice. If you end it, you pay for the work done up to the end date, and we hand over everything completed so far once that is paid. If we end it for a reason other than your breach of these terms, we refund any fees paid for work we haven't done.

Either side can end a project immediately if the other seriously breaches these terms and doesn't fix it within 14 days of being asked to.

General

• Neither side is responsible for delays caused by events outside its reasonable control, such as outages at Webflow or other providers.
• We may work with trusted contractors. We remain responsible for their work.
• Notices must be in writing. Email counts.
• If a court finds part of these terms unenforceable, the rest still applies.
• We may update these terms. Changes don't affect a proposal you have already signed.

Governing law and disputes

These terms are governed by the laws of Malaysia. If a disagreement comes up, we will first try to resolve it by talking directly. If that fails within 30 days, either side may take it to the courts of Malaysia.

Contact us

Flow Resources (IP0591361-P), trading as FlowCreates
Oasis Square, Block A-7-09, Level 7, Jalan PJU1A/7, Ara Damansara, 47301 Petaling Jaya, Selangor, Malaysia

Email: general@flowcreates.com
Phone: +60 17-674 1737
Hours: Monday to Friday, 8am to 6pm (Malaysia time)