What prospects check on your firm's website before they contact you

A 25-point checklist for law, accounting, consulting and finance firms. Score your own site in 15 minutes and see where it's losing enquiries.

5 areas
Yes-or-no scoring
2-page PDF

25 checks across five areas

Each check is a yes or no. Score one point for each yes, then see which area is costing you the most.

01
Checks 1–5

The first 10 seconds

Can a prospect tell what your firm does, who it serves and why it's credible before they scroll?

Check 1

The homepage headline says what the firm does and who it serves.

Yes
No
02
Checks 6–10

Proof

Named clients, results, credentials and real partner bios. A claim without evidence scores zero.

Check 8

Every partner or senior person has a real photo and a bio with specific experience.

Yes
No
03
Checks 11–15

Distinctness

Swap in a competitor's logo. If nobody would notice, the site isn't making the case for your firm.

Check 11

With the logo covered, the homepage could not belong to a competitor.

Yes
No
04
Checks 16–20

Speed and mobile

Load time, layout on a phone and forms that work. A slow page loses the enquiry before anyone reads it.

Check 16

The homepage loads in under 2.5 seconds on a phone on mobile data.

Yes
No
05
Checks 21–25

Path to contact

One clear next step on every page, a short form and a stated response time.

Check 23

The site says how soon you reply to an enquiry.

Yes
No

What your score tells you

Count your yeses out of 25. Each band comes with a next step.

0–14

Losing enquiries

Prospects are likely choosing other firms before you hear from them. Start with the area where you scored lowest.

15–20

Credible, with gaps

The gaps are costing enquiries. Fix the lowest-scoring area first.

21–25

Doing its job

Fix what's left and re-check once a year.

Get the checklist

Fill in the form and the PDF downloads on this page. It takes about 15 minutes to score your site.

1 a day

Website enquiries at CTS Lawyers, after 35 years with none.

20x

Monthly visitors at Kardinal, from about 100 to more than 2,000.

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